Quality Improvement Activity
Wyre Forest Health Partnership Quality Improvement Activity:We aim to instil a culture of continuous quality improvement in all levels of our organisation. All our sites perform regular audits on the services that we provide as well as audits on the many clinical conditions that we treat to ensure that we are offering the best level of service possible. In addition we hold monthly development meetings where the senior leadership team develop improved clinical and other safety processes.
Board Level:The Board meet regularly to discuss the WFHP overall performance and review the organisation’s data on quality improvement activities. The basis for the discussion for quality is a monthly Quality and Performance report detailing current status and actions are documented and acted on. In addition, the board frequently benchmark performance for all our enhanced services by site and use this to assist in site specific improvements. The Board also receives on a monthly basis a report from the Managing Director and the Finance Lead. We have a wealth of knowledge about our sites including data on performance and financial data, which we use when board members meet the site partners and site manager to discuss performance and areas for improvement to mutually agree a site development plan for the next 12 months.
Site Level:We currently hold monthly meetings with all staff in each site where we discuss current performance against our targets. Successes are celebrated and staff brainstorm on how we can improve the services to our patients. In addition, site managers and leads received a monthly report outlining their service performance on QOF and Enhanced Services to ensure that they are a step ahead of their yearly service commitments. Staff are encouraged to submit ideas for service improvement. Those ideas taken up are rewarded with a gift voucher.
Team Level:Regular team meetings are held with our clinicians where issues are discussed and in addition we invite experts to educational meetings to ensure continuously improvement. Peer group staff away days are held regularly throughout the year for educational and update purposes.
Board Level:The Board meet regularly to discuss the WFHP overall performance and review the organisation’s data on quality improvement activities. The basis for the discussion for quality is a monthly Quality and Performance report detailing current status and actions are documented and acted on. In addition, the board frequently benchmark performance for all our enhanced services by site and use this to assist in site specific improvements. The Board also receives on a monthly basis a report from the Managing Director and the Finance Lead. We have a wealth of knowledge about our sites including data on performance and financial data, which we use when board members meet the site partners and site manager to discuss performance and areas for improvement to mutually agree a site development plan for the next 12 months.
Site Level:We currently hold monthly meetings with all staff in each site where we discuss current performance against our targets. Successes are celebrated and staff brainstorm on how we can improve the services to our patients. In addition, site managers and leads received a monthly report outlining their service performance on QOF and Enhanced Services to ensure that they are a step ahead of their yearly service commitments. Staff are encouraged to submit ideas for service improvement. Those ideas taken up are rewarded with a gift voucher.
Team Level:Regular team meetings are held with our clinicians where issues are discussed and in addition we invite experts to educational meetings to ensure continuously improvement. Peer group staff away days are held regularly throughout the year for educational and update purposes.
GDPR – Your Health Records
Confidentiality And Access To Patient Information Any information that the doctor holds about you is very strictly confidential. Your doctor will not divulge ANY information about you to ANYONE, including your employer, insurance company or relative, without your written permission. If you are referred to another doctor or health professional at the hospital or within the practice then necessary information will go with the referral and it is assumed that you agree with this if you have agreed to the referral. If you don’t, you must say so to your doctor.
ALL health professionals and staff within the practice are bound by the rule of confidentiality. If you move to another practice your written and electronic records are transferred automatically to your new practice after you have registered with it. There may be certain unusual circumstances where the doctor can be obliged to break the confidentiality rule, for instance if the patient is mentally incapacitated, or if it is in the interest of public safety, or if he or she is required by a court of law to do so.
WFHP Patient Privacy Policy Your Personal Data We take your personal data extremely seriously and take every precaution to ensure it is safe and secure. When you attend an appointment or contact the surgery you may be asked to confirm your contact details with a receptionist or clinician. This is to ensure that we have your correct details such as address, mobile number and email address associated with your clinical record; to enable us to communicate with you about your health in a quick, efficient and secure manner. Our policy is that normally every young person 14 and above has their own mobile number on their records for confidentiality reasons. If this applies to you or a family member, please contact the surgery to make the necessary changes.New Shared Care Record delivering better, safer care for all our patients.
Our systems are connected to offer joined-up health and care records, which will enable better, safer care and treatment for all our patients. As a GP, it is difficult to provide joined-up care with so many separate systems for handling patient information. These were not connected, meaning that you often had to repeat your story each time you received care at a different organisation, or with a different health professional. The Shared Care Record means up-to-date records will be immediately available to professionals caring for you as a patient, when you need direct care. It will mean, for instance, a doctor in a hospital, or a paramedic who attends a 999 call will be able to confidentially access the same crucial information that we can at the Practice, such as details of any allergies and current medications, bringing potentially life-saving benefits. Robust security measures are in place to protect your health information and all staff must follow the law on keeping your information confidential.
The Shared Care Record is not the same as the General Practice Data for Planning and Research Directions (GPDPR), which is a national NHS Digital initiative to use GP practice data for research and planning purposes .The Shared Care Record is a local initiative to share information with organisations directly involved in your care to ensure that you receive prompt and appropriate treatment when you need it.
ALL health professionals and staff within the practice are bound by the rule of confidentiality. If you move to another practice your written and electronic records are transferred automatically to your new practice after you have registered with it. There may be certain unusual circumstances where the doctor can be obliged to break the confidentiality rule, for instance if the patient is mentally incapacitated, or if it is in the interest of public safety, or if he or she is required by a court of law to do so.
WFHP Patient Privacy Policy Your Personal Data We take your personal data extremely seriously and take every precaution to ensure it is safe and secure. When you attend an appointment or contact the surgery you may be asked to confirm your contact details with a receptionist or clinician. This is to ensure that we have your correct details such as address, mobile number and email address associated with your clinical record; to enable us to communicate with you about your health in a quick, efficient and secure manner. Our policy is that normally every young person 14 and above has their own mobile number on their records for confidentiality reasons. If this applies to you or a family member, please contact the surgery to make the necessary changes.New Shared Care Record delivering better, safer care for all our patients.
Our systems are connected to offer joined-up health and care records, which will enable better, safer care and treatment for all our patients. As a GP, it is difficult to provide joined-up care with so many separate systems for handling patient information. These were not connected, meaning that you often had to repeat your story each time you received care at a different organisation, or with a different health professional. The Shared Care Record means up-to-date records will be immediately available to professionals caring for you as a patient, when you need direct care. It will mean, for instance, a doctor in a hospital, or a paramedic who attends a 999 call will be able to confidentially access the same crucial information that we can at the Practice, such as details of any allergies and current medications, bringing potentially life-saving benefits. Robust security measures are in place to protect your health information and all staff must follow the law on keeping your information confidential.
The Shared Care Record is not the same as the General Practice Data for Planning and Research Directions (GPDPR), which is a national NHS Digital initiative to use GP practice data for research and planning purposes .The Shared Care Record is a local initiative to share information with organisations directly involved in your care to ensure that you receive prompt and appropriate treatment when you need it.
CQC
The Care Quality Commission makes sure health and social care services provide people with safe, effective, compassionate, high-quality care. Their role is to register care providers; monitor, inspect and rate services; protect people who use services; and publish their views on major quality issues in health and social care. For NHS GP practices, there is a publication of ratings for each location, at both key question and population group level. Ratings are awarded on a four-point scale; ‘Outstanding’, ‘Good’; ‘Requires Improvement’, or ‘Inadequate’. The inspection takes a day and involves a number of clinical, site manager and staff discussions with the Care Quality Commission inspectors. They look at the contribution made by both the Site based team as well as the WFHP wide team.
Governance
Wyre Forest Health Partnership (WFHP) has a strong focus on governance and accountability. WFHP is governed by a Board. The Board has delegated authority from the Partnership to run the business. This authority is strengthened by the 3 Away Days held per annum for the all the partners of the business.
Board meets on a monthly basis to discuss progress against the annual strategic plan. Board Members have wide ranging NHS management experience including at ICS level. Board meetings have standing agenda items including MD report, Finance report and Quality and Risk report. The Quality and Risk report is informed by a centralised Management Information data suite and site reports. The aim is to ensure that Board is fully informed of performance at all sites, and across the organisation as a whole.
Board minutes are produced and shared across the Partnership. The Board is also supported by a Finance Committee, which is made up of the lead partner from WFHP’s accountancy firm Ballards LLP, the GP Finance lead and others. A good understanding of the Partnership’s financial position, planning and ambition is crucial; this committee meets monthly to scrutinise the financial reports in additional depth in advance of Board, to define Partnership financial process and to make recommendation as to financial policies and decisions. Through the MD, the Board delegates delivery of the Strategic Plan, to the Executive team. This in turn is supported by the WFHP central team which delivers IT, data management & reporting and nurse management.
Board meets on a monthly basis to discuss progress against the annual strategic plan. Board Members have wide ranging NHS management experience including at ICS level. Board meetings have standing agenda items including MD report, Finance report and Quality and Risk report. The Quality and Risk report is informed by a centralised Management Information data suite and site reports. The aim is to ensure that Board is fully informed of performance at all sites, and across the organisation as a whole.
Board minutes are produced and shared across the Partnership. The Board is also supported by a Finance Committee, which is made up of the lead partner from WFHP’s accountancy firm Ballards LLP, the GP Finance lead and others. A good understanding of the Partnership’s financial position, planning and ambition is crucial; this committee meets monthly to scrutinise the financial reports in additional depth in advance of Board, to define Partnership financial process and to make recommendation as to financial policies and decisions. Through the MD, the Board delegates delivery of the Strategic Plan, to the Executive team. This in turn is supported by the WFHP central team which delivers IT, data management & reporting and nurse management.
NHS Constitution
Please visit the below link to find the updated NHS Constitution England page
https://www.gov.uk/government/publications/the-nhs-constitution-for-england
https://www.gov.uk/government/publications/the-nhs-constitution-for-england
GP Earnings
All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Wyre Forest Health Partnership in the last financial year was £96,356 before tax and National Insurance.
This is for 12 full time GPs, 39 part time GPs and 0 locum GPs who worked in the practice for longer than six months.
The average pay for GPs working in Wyre Forest Health Partnership in the last financial year was £96,356 before tax and National Insurance.
This is for 12 full time GPs, 39 part time GPs and 0 locum GPs who worked in the practice for longer than six months.
Gender Pay Gap
Wyre Forest Health Partnership (WFHP) is a large GP super partnership operating across five sites in Kidderminster and the surrounding area. As an organisation committed to fairness, equality, and inclusivity, we recognise the importance of understanding and addressing the gender pay gap within our workforce.
This is our first year reporting the Gender Pay Gap as our workforce continues to grow. Our mean pay gap between male and female employees is 13.9%
WFHP employs over 300 employees but has a significant breadth of roles and pay ranges for an organisation of its size with over 30 different jobs roles
Please click here to read more information on the Wyre Forest Health Partnership Gender Pay Gap
This is our first year reporting the Gender Pay Gap as our workforce continues to grow. Our mean pay gap between male and female employees is 13.9%
WFHP employs over 300 employees but has a significant breadth of roles and pay ranges for an organisation of its size with over 30 different jobs roles
Please click here to read more information on the Wyre Forest Health Partnership Gender Pay Gap